Hello,
If any administrator needs to review a 30-second demo, they should first connect to the server at 46.174.52.20:27202 to download any missing models or sprites required for that particular map.
Additionally, it's worth noting that bans related to missing "pic 4" may persist because some players might have normal pictures due to anti-cheat measures.
In the case of the situation you presented in comparison to our screenshot (SS) plugin, the absence of colors in screenshots can occur at times, likely due to flash effects. We are aware of the flash bug that occurs when a player is killed through a flashbang. It's not commonly known that this, combined with the amx_ss plugin, can prevent the green screen from appearing in screenshots. In the demo, the green screen is fully visible. Thus, the only reliable evidence a player can use to dispute a ban of this nature is for the server to implement an AUTO-demo when a player joins.
As a result, I am in favor of lifting the ban and will also advocate for the use of the auto-demo plugin on our server going forward. This will provide innocent players with a means to substantiate their claims if they believe they were banned unfairly.
